What is Videoleap?
Videoleap is an AI video editor and social video maker for creating reels, shorts, stories, templates, effects, and edited videos with mobile tools.
Help center
Answers for templates, AI edits, purchases, and accounts.
Need help with an account, purchase, refund, export, or bug?
Send details to videoleap.android.support@lightricks.com. Include your platform, app version, device model, account email or user ID if available, screenshots, and a concise description.
Creating
3 answersWhat can I make with Videoleap?
You can create AI video drafts, template remixes, social clips, transitions, effects-based videos, stories, reels, shorts, and edited projects from your own media.
Do AI outputs need review?
Yes. AI-generated visuals, templates, captions, effects, and edits can be inaccurate, unexpected, incomplete, or unsuitable. Review each output before publishing or using it commercially.
Billing
2 answersHow do I request a refund?
Use Apple App Store or Google Play refund tools for purchases made through those marketplaces. If an approved refund does not update app access, contact support with proof of approval.
How do I cancel a subscription?
Subscriptions purchased through a mobile marketplace are managed in that marketplace account. Open App Store or Google Play subscription settings and follow the cancellation instructions shown there.
Account
2 answersHow do I delete my account?
Open the app, go to the account, profile, or settings area, choose the account deletion option, review the notice, confirm the request, and complete any verification step shown in the app.
What if I cannot access the deletion control?
Email videoleap.android.support@lightricks.com with enough information to verify and locate the account. Some records may be retained where required for billing, security, dispute handling, backups, tax, accounting, or legal compliance.
Privacy
1 answersDoes Videoleap use uploads to train foundation models?
Videoleap does not use personal information or uploaded content to train general-purpose AI or foundation models unless separate, explicit permission is given.
Support
1 answersHow do I report a bug or content issue?
Send details to videoleap.android.support@lightricks.com. Include your platform, app version, device model, account email or user ID if available, screenshots or screen recordings, and a clear description.